FAQ Family Hotel Oberkarteis

Frequently Asked Questions about Your Family Holiday

Planning your family holiday in the Grossarltal and still have questions about arrival, facilities or our inclusive services? Here you’ll find the most important answers about your stay at the Family Hotel Oberkarteis.

Arrival & Departure Rooms Food Wellness Winter Active Holiday Reservation & Payment

Arrival & departure

When can we check in?

Do we need snow chains in winter?

Is there a charging station for electric cars?

When is check-out?

How can we arrive with / without a car?

Rooms & Facilities

How are the rooms equipped?

All rooms include: baby cot or bed guard, nappy bin, toilet seat for children, changing mat, step stool, baby monitor (on request), baby monitoring system (not in all rooms), bottle warmer and baby bathtub (on request), kettle, refrigerator, TV and radio, free Wi-Fi, extra towels for the wellness area, bathrobes and slippers for adults, and children’s bathrobes on request. Almost all rooms feature a balcony or terrace.

Are pets allowed?

Is it possible to wash laundry?

Food & Drinks

What catering is included and what are the meal times?

Is baby food available?

Wellness & Leisure

What is the water temperature of the indoor pool and when is it open?

When is the wellness area open?

From what age can guests use the sauna?

Do we need to bring towels?

Winter Holidays & Skiing

How can we reach the ski area without a car?

Where can we book ski lessons and equipment?

Sports & Active Holidays

How can we rent bicycles?

How is the fitness room equipped?

What do we need for horse riding?

Reservations & Payment

Do massages or riding lessons need to be booked in advance?

How can we pay?

Still Have Questions?

Our team at the Family Hotel Oberkarteis will be happy to assist you personally.
Simply write to us or give us a call – we’ll gladly help you plan your family holiday in the Grossarltal.

Contact us now